Welcome to the Ethics Line of Vrio.



This service is provided by Resguarda, an independent irregularities reporting company.
Your report is anonymous, confidential and secure





This line is not an emergency service. Do not use this service for inmediate emergencies



To make a report, please, search and select your company


Enter the first letters of the company to start the filter.

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Report Follow-Up

To follow-up your report, click on the “Follow-Up” button, you must have the code assigned and delivered at the time of having fulfilled it.

Upon entering, you will be able to provide more details about the reported case and also attach evidence. Once this information is included, it will be received by the company's Reception Committee, which can use it to guide the investigation.

Follow-up


If you have any questions, please contact Resguarda at [email protected] or the toll-free number for your country.



Ethics Code


At VRIO we are committed to conducting business with the highest standards of integrity and ethical behavior. This standard is an important foundation for an enriching customer experience, successful relationships with our partners and a rewarding corporate culture. If you have any questions about our Ethics Policy or wish to file a complaint, you may do so through this website or by sending an email to [email protected]. All reports made through our hotline or website will be reviewed and investigated in the strictest confidence by Vrio's Asset Protection Offices. Click here to download a copy of our Ethics Policy.



FAQ’S

Frequently Asked Questions about Resguarda

Is an external and independent company, specialized in providing the ethic line service, hired by Vrio for the reception of their complaints. The complaint can be made anonymously, confidentialy and free. Their channels are available for employees, Clients, Suppliers, and others. It is important to consider that the identification of the complainant can make easier the investigation process

It is defined as mandatory for the informant to provide at least the following information:

  • Specify the place where the events occurred (country, company, site).
  • Identify data of the reported person (name, surname, position).
  • Describe the events denounced in a clear, complete and precise manner, specifying the facts that constitute the situation or conduct denounced, detailing if there are antecedents or providing them as evidence, the place, date, time, information on the persons involved and/or details of persons who witnessed or are aware of the events reported.
  • Typology associated with the reported facts.

You can report the fact to Resguarda, who will send the information to the company's Reception Committee and will investigate it independently without the accused being aware of the complaint.

Any situation that violates the company's Ethics Code, such as:

  • Aggressions, threats, intimidation, discrimination, mobbing and/or sexual harassment.
  • Conflict of interest with internal or external Cencosud personnel.
  • Internal fraud, theft, corruption and other similar irregularities.
  • Theft and disclosure of confidential information.
  • Misuse of Cencosud's goods, resources or image.
  • Any breach of contract, internal health and safety standards, Cencosud policies or procedures or the laws in force in each country.

Resguarda informs Vrio within 24 working hours of the complaint. Subsequently, the process of analysis of the report and background information provided by the informant begins, then each complaint is referred internally to Vrio for investigation.


  • Free phones:
    Argentina 0800 122 7374
    Brazil 0800 891 4636
    Bolivia 800 100605
    Chile 800 914 601
    Colombia 01 8007-52 2222
    Ecuador 1 800 000031
    Mexico 800 123 3312
    Peru 0800 00932
    Puerto Rico 1 855 761 9289
    T&T 1 855 511 9561
    Paraguay 009 800 521 006
    Uruguay 000 4052 10128

    • Option 1: Operator (From monday to friday, during business hours)
    • Option 2: Answering machine

  • E-mail
  • Web form.

You must use the code provided at the time of making the report to consult in the “Follow-up” section at report.resguarda.com/seguimiento or the personalized page indicated. Additionally, the follow up can be done through an operator on the free phone.