Welcome to the Diamond Club complaints channel

This service is provided by Resguarda, an independent company.
Your complaint is anonymous, confidential and secure.

How to make a report?


Complete the web form or use any of the other means available to make a anonymous and confidential complaint. Do not forget to include as much information about the facts.





[email protected]



1-800-000031


WhatsApp
+ 57 1 7868154



Denuncia aquí


Follow up

To follow up on your complaint, click on the following button. You must have the code assigned and delivered at the time of making it.
When you enter, you can provide more details about the reported case and also attach evidence.

Once this information is included, it will be viewed by the Diamond Club Reception Committee, who may use it to guide the investigation and provide a response.

Follow up


If you have any questions, please contact Resguarda at [email protected] or by phone 1-800-000031.

Frequent Questions


It is an independent company that provides the whistleblowing channel service to report irregularities, anonymously, confidentially and free of charge, for all employees, suppliers and customers of a company.

Yes. Resguarda is an organization external and independent to Diamond CLub.

You can normally report the fact to Resguarda and it will be investigated independently without the accused being aware of the complaint.

Any situation that violates the Code of Conduct, in relation to:

  • Economic-financial frauds.
  • Delivery of confidential information.
  • Conflict of interests.
  • Neglect or inappropriate use of the goods.
  • Labor harassment or ill-treatment.

  • Teléfono gratuito: 1-800-000031
    • Opción 1: Operator
    • Opción 2: Recorded message
  • E-mail: [email protected]
  • Formulario web.
  • E-chat at the bottom of this page
  • WhatsApp: + 57 1 7868154.

It is not necessary to provide any personal data, complaints can be completelyanónimas.

You must use the complaint code provided at the time of making it. Enter the "follow-up" section in report.resguarda.com/seguimiento o a través esta página.
Adicionalmente, el seguimiento se puede efectuar mediante un operador en el teléfono gratuito.

Resguarda provides said code only once at the time of making the report by phone, web, chat or via email; therefore, it is recommended not to lose this access data and keep it in a safe place.