Welcome to the Reporting Channel of Santa Marta del Paraguachón



This service is provided by Resguarda, an independent company.
Your report is anonymous, confidential, and secure.


¿How to Make a Report?


Here you can make an anonymous and confidential report by completing the web form or using any other available means. Do not forget to include as much information as possible.





01-800-752-2222



WhatsApp
+ 57 1 7868154


Consult the Code of Ethics Here



Follow-up report

To track your report, click on the following button. You will need the assigned code provided at the time of submission.
Upon entering, you can provide more details about the reported case and also attach evidence.

Once this information is included, it will be viewed by the Receiving Committee of Santa Marta del Paraguachón, who may use it to guide the investigation and provide a response.

Follow-up


For any inquiries, please contact Resguarda at [email protected] or call 01-800-752-2222.

FAQ´s


It is an independent company that provides the reporting channel service to report irregularities, anonymously, confidentially and free of charge for all employees, suppliers and customers of a company that has contracted its services.

Yes, Resguarda is an external and independent company to Santa Marta del Paraguachón.

Normally you can report the fact to Resguarda, who will send the information to the companys Reception Committee and will investigate it independently without the accused being aware of the complaint.

Any situation that violates the companys Code of Ethics, such as: :

  • Economic-financial fraud.
  • Delivery of confidential information.
  • Conflict of Interest
  • Neglect or misuse of the goods or services of the organization
  • Workplace harassment or mistreatment

  • Toll free number: 01-800-752-2222
    • Opcion 1: Operator
    • Opcion 2: Answering machine
  • E-mail: [email protected]
  • Web Form.
  • E-chat
  • WhatsApp: + 57 1 7868154.

No personal data is required. Complaints can be completely anonymous.

You must use a report code provided at the time of making the report to consult in the “Follow-up” section in this page. Additionally, the follow-up can be done through an operator on the toll free phone.

Resguarda provides these numbers only once at the time of making the complaint by phone, web or via email; therefore, it is recommended not to lose these access data and keep them in a safe place.