Welcome to the Aeroméxico Whistleblowing Channel

This service is provided by Resguarda, an independent company.
Your report is anonymous, confidential and secure.

How to make a report?


Here you can make an anonymous and confidential report by completing the web form or using any other available means. Don't forget to include as much information as possible.





[email protected]



Mexico: 800-112-0585

USA and other countries:
(00)1-800-921-2240


Report here

Follow-up report

To track your report click on the “Follow-up” button, you must have the code assigned and delivered at the time of making it.
By logging in, you can provide more details of the reported case , as well as attach evidence.

Once this information is included, it will be viewed by Aeromexico Reception Committee, which can use it to guide the investigation and to give you an answer.

Seguimiento


If you have any question, please contact Resguarda at [email protected] as through our toll- free numbers 800-112-0585 from México or (00)1-800-921-2240 from US and other countries.

FAQ'S


It is an independent company that provides the reporting channel service to report irregularities, anonymously, confidentially and free of charge for all employees, suppliers and customers of a company that has contracted its services.

Yes, Resguarda is an external and independent company to the companies that contracts its services.

Normally you can report the fact to Resguarda, who will send the information to the company's Reception Committee and will investigate it independently without the accused being aware of the complaint.

Any situation that violates the company's Code of Ethics, such as:

  • Economic-financial fraud.
  • Delivery of confidential information.
  • Conflict of Interest
  • Neglect or misuse of the goods or services of the organization
  • Workplace harassment or mistreatment

  • Toll free numbers: 800-112-0585 (Mexico)
    (00)1-800-921-2240 (USA and other countries)
    • Option 1: Operator
    • Option 2: Answering machine
  • E-mail: [email protected]
  • Web form.

No personal data is required. Complaints can be completely anonymous.

You must use a report code provided at the time of making the report to consult in the “Follow-up” section in this page.
Additionally, the follow-up can be done through an operator on the toll free phone.

Resguarda provides these numbers only once at the time of making the complaint by phone, web or via email; therefore, it is recommended not to lose these access data and keep them in a safe place.