Welcome to CABEI Reporting Channel.


This service is provided by Resguarda, an independent reporting and irregularity company. Your report is anonymous, confidential and secure.

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Where to report

0-800-122-7374

0-800-999-4636

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Report expansion

To enlarge your report click the option “expand report”, you must have the report number and password assigned and delivered at the time of having made it.

By logging in, you can provide more details of the reported case , as well as attach evidence. Once this information is included, it will be viewed by the company's CABEI, which can use it to guide the investigation.

Expand Report

If you have any questions, please contact Resguarda at [email protected] or the toll-free number for your country.

FAQ'S

Frequently Asked Questions about Resguarda

  • Mail Box.
  • Reporting Channel.
  • E-mail.
  • Voice Mail.

Through this means they may report complaints about the commission of irregularities or prohibited practices (fraud, corruption, collusion, coercion, obstruction) in the use of CABEI resources or the funds administered by it. Likewise, events related to environmental and / or social issues associated with projects financed by CABEI, issues about the violations of ethics or standards of conduct by CABEI employees and any other complaint.

Yes, the internal regulations of CABEI establish that the identity of the informant and the reported person will be treated confidentially, as well as all the information derived from the processes that are executed from the receipt of a complaint.

It is any natural or legal person, other than CABEI staff, including persons or entities that maintain or intend to maintain a relationship with CABEI, such as borrowers, beneficiaries, recipients of cooperation or aid, executing agencies, project supervisors, consultants or suppliers of financial resources or goods and services.

Any person (natural or legal) including CABEI staff or Related Third Parties can make a report / complaint.

No, the Report Channel is the only authorized means to receive complaints.

They are all complaints related to prohibited practices such as fraud, corruption, collusion, obstruction and coercion and that represent acts carried out deliberately by someone in order to obtain a benefit in the operations, projects or funds of CABEI or administered by it.

They are all those events derived from the implementation of Development Interventions activities financed with CABEI resources related to environmental and / or social risks or impacts that negatively affect neighboring communities.

Any irregular act or violation of the principles, ethical values, standards of conduct and events of fraud or corruption that involve CABEI staff.

Any event or irregularity that cannot be classified within the categories of Fraud / Corruption in CABEI projects, Environmental / Social or Ethics / Standards of Conduct for CABEI staff.

It is not mandatory to present supporting documentation or evidence of the case. However, it is important that the reporter / complainant submits, if possible, the supporting documentation or evidence of the case to have more elements to support the complaint.

Yes, there is a limit time. CABEI will not count cases that are older than 10 years.

Yes, CABEI will only accept reports / complaints related to any activity, project or operation derived from products and services financed with its own funds or managed by CABEI.

Resguarda provides these numbers only once at the time of making the complaint by phone, web or via email; therefore, it is recommended not to lose these access data and keep them in a safe place.